Raising the Standard for Gold Denture Teeth

Terms of Sale

Service:
We maintain a large stock of shade 62 open face and shell denture crowns for immediate shipment. We offer additional shades 55 bleach white, 59, 65, 69 and 81 are processed in our open face gold crowns when requested. Cutouts and special items of your choice are processed as requested and are normally processed for shipment the same day if ordered by 9:00 am. Orders received after 9:00 am will usually be shipped the next business day. If you have a specific question please call our toll free number at 1-800-223-1752 and our friendly receptionists will be happy to assist you. We have qualified dental technicians for most technical questions.

Pricing:
Although gold has a fluctuating price, our pricing has remained unchanged for the past several years. As gold continues to fluctuate we will try to maintain our fixed pricing. However, our pricing is subject to change depending on the market price of gold. Payment Options: We offer several payment options to our new and established customers. New accounts are welcomed and may be established after submission and review of a credit application.

1. Charge Cards: We accept Visa, Master Card, Discover and American Express.

2. COD Shipments:
    • Personal or business checks will be accepted from customers whose account is current and in good standing.
    • Only money orders or certified checks will be accepted from those customers whose account is delinquent or in default.

3. Open Account: Open accounts are granted to established customers whose account is current and in good standing.

Payment Requirements:
Orders, which are received daily, are recorded under a customer¹s account until the end of that billing month. On the first of each month, statements are generated and mailed to each open account customer. This statement lists all invoices for that billing month. Remittance for the total amount due is payable by the 15th day of that statement month. Any account remaining unpaid as of the next statement month is placed on COD until current and is subject to a finance charge of 1.5% per month until current. Customers who pay with checks that are returned NSF are subject to a $15.00 NSF fee and will be placed on a COD money order account.

Delivery:
We offer UPS Ground, 3-Day Select, 2nd Day and Next Day Air services.

30-Day Return Policy:

1. We will issue credit or refund on stock teeth that were ordered no longer than 30 days prior to the request. Any returned tooth for credit or refund must be in the original shipping envelope and shipped back in a crush-proof box. We will not give credit or refund for returned teeth that have been scratched, altered, bent, waxed over or defaced in any way. Teeth that are returned to us via US MAIL in an envelope will most likely be flattened by the postal stamping process and we do not give full credit for flatten gold teeth but will give only the value of the gold in the return. PLEASE ENSURE YOU DO NOT SEND BACK TO US VIA US MAIL IN A LETTER. We advise using the same shipping carton for your return. We do not issue credit for shipping on invoices or issue pick-ups for teeth being sent back. A restocking fee of $5.00 will be charged for each returned tooth. A copy of the original invoice must be included with each return in order to receive credit or refund.

2. Cutouts and other specialty items are made at the customer¹s request and will not be accepted back for credit or refund.

3. We will give credit or check for the gold weight of all your stock 22k yellow gold Starlight crowns that are not accepted back because of damages stated in paragraph 1 above. Upon receipt of such teeth, we will burn out the plastic in the open faces and weight the total of the send-in and give you a call of the fair dollar value.

4. We do not accept returns or exchanges from drop ship customers. These orders are the responsibility of the supplier and  must be sent to the supplier then checked for condition prior to being shipped to Starlight. These returns must be received within 30-days of invoice